How to contact technical support
SmartDOM support answers in Telegram. The more precisely the problem is described, the faster it is sorted out.
How to write
Section titled “How to write”- Open Settings → Help and click the @tradetechnology link. Or find this account in Telegram manually.
- Describe the problem: what you did, what you expected, what happened. Name the exchange, market (spot or futures) and instrument.
- Attach a screenshot and, for connection or order errors, the log file. How to find it: How to download and send logs.
- Give the terminal version. It is shown at the bottom of the left settings menu (“Version: …”) and in the “About” window.
What to check before writing
Section titled “What to check before writing”- A connection problem: the articles The terminal does not connect and The API key does not work.
- Whether the latest version is installed: Settings → Updates → Check.