No quotes
The order book is empty, frozen or shows a dash instead of the ping. Quotes do not depend on the API key: they come through the exchange’s open channels, so the cause is the connection or the instrument.
What to check
Section titled “What to check”- The message “The order book lags behind the market. Reconnecting…”. The terminal lost the stream and is reconnecting by itself. Wait. If the message does not go away for a minute, check the internet.
- Ping “—”. Data has not arrived yet or the exchange does not send time. If the dash stays, the stream is not running.
- Does the exchange website open? If not, the problem is in the network or the exchange is blocked for your region. Check the VPN.
- Does the instrument exist? The instrument may have been delisted or not started trading yet. Check the “Listings” panel: the “Upcoming” and “Delisting” statuses. For an upcoming listing the order book waits for the trading start.
- Only one instrument or all? If one is frozen, close the tab and open the instrument again. If all, restart the terminal.
- Screener, listings, impulses are empty. This is SmartDOM server data, look at the status circle and the ↻ button in the panel.
Good to know
Section titled “Good to know”- When the stream is interrupted, orders are not sent: “Connection is unstable. Order book data is outdated, the order was not placed.” This is protection against trading at stale prices.
- The price in the order book may differ slightly from the exchange website because of the delivery delay: High ping / delay.
If it did not help
Section titled “If it did not help”Send the logs with the exchange and instrument: How to download and send logs.