How to download and send logs
Logs are files in which the terminal records what happened: exchange connections, sending orders, errors. Support asks for them when the problem cannot be reproduced from the description.
Where the logs are
Section titled “Where the logs are”The %LOCALAPPDATA%\TradeSystem\Logs folder. Usually it is C:\Users\<name>\AppData\Local\TradeSystem\Logs. A separate file tradesystem-YYYYMMDD.log is created for each day.
How to send logs to support
Section titled “How to send logs to support”- Open Settings → Help.
- Click Send logs to support.
- Two windows open: Windows Explorer with the latest log file selected and the support chat
@tradetechnologyin Telegram. - Drag the selected file from Explorer into the chat window and send it. Briefly describe what happened and at what time.
If you need another day
Section titled “If you need another day”Click Download logs at the bottom of the left settings menu: the logs folder opens. Choose the file with the needed date in its name and send it to the support chat.
Typical situations
Section titled “Typical situations”- The message “Logs not found”. The terminal has not written anything yet, for example right after installation. Try again later, when the problem reproduces.
- The file is too large to send. Archive it with Windows tools (right click → “Compress to ZIP file”) and send the archive.